FAQ's

Here at The Howling Zodiac we pride ourselves on our completely customisable, handmade products. Most products usually come with a vast amount of options to choose from, some straight forward and some that may spark some confusion. Our aim in this Blog is to answer as many Frequently asked questions that we have with our products, shipping and production.

Is your question not in here? email us at Demmi@thehowlingzodiac.com with your question.

 

Customisation options

Can I request custom colours for my leash or collar?

Yes. We have a large range of beautiful colours to choose from however, there is often a case where we wont have the specific colour that you're dreaming of. If you have a particular style or colour in mind, shoot us over an email and we will work together to create the ultimate colours for you.

How long does it take you to make one leash?

It's hard to put a production time on one individual leash as they are all different, the more colours equals more time involved. Our braided leashes with 5+ colours can take 2-3 days from start to finish, or our single colours can generally be done in a day. We do aim to do all like colours at the same time.

Why is there a wait time of up to four weeks for my order?

Although it takes up to 2-3 days to make your leash, we often have a large amount of orders to get through at any given time and a large amount of orders have multiple leashes and collars. We aim to work in the order that they are placed, so you may have a wait period of 2-4 weeks. 

What is 'whipping'?

Whipping is the string that secures the ends of each braid on your leash or collar. we finish all of our ropes with what they call 'Sailor Makers Whipping' which is one of the most secure ways of finishing a braid. Our whipping is able to be dyed a custom colour or -our most popular option- to matching the leash colours chosen. 

There is also an option to have your whipping frayed ( not covering the entire end and leaving a 'frayed' effect at the end of the braid) or a regular finish where the string completely covers the loose ends of the braid.

Can I choose the order my colours will go in?

Yes. Although there is a set order in which you can order the colours, it may not be the order that you would like your colours. We generally will re-order the colours to what we think looks best and what colours compliment each other and blend well. If you have a specific idea on what you want you can either leave a note upon checkout or email us with your order details.

Do you take custom orders?

Yes. We quite often receive custom requests for orders such has hands free leashes, extra extensions for our couplers and combining styles in matching colours. If you have a custom order request you can either email us or shoot through a FB or Instagram DM

 

General Questions

Where do you source your fabrics from?

We prefer to stick to Australian made fabrics. There is a number of fabric stores that we regular shop from and we occasionally shop at New Zealand based fabric online stores.

Do you ship world wide?

Yes. We frequently ship overseas.

Can I get my products wet?

Yes. To find out to proper care for your new products when they get wet or dirty, be sure to check out our cleaning blog HERE.

Can I pay off my order?

Australian residents have the pleasure of being able to pay off their orders in four easy instalments with AFTERPAY. We are currently working on bringing out an option for international customers.


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